บริษัท แอกกัวออร์เรนจ์ ซอฟท์แวร์ จำกัด

• Managing overall IT project activities. • Coach/mentor IT team in some specify topics as required. • Lead and participate cross-functional and cross-divisional special IT/Business. • Enthusiastic and willing to learn in a fluid and fast-paced environment

- แก้ไขปัญหา Hardware, Software Network - ให้คำปรึกษาแก่ User ในข้อมูลทางด้านเทคนิคได้ - Support การทำงานของพนักงานในออฟฟิศ ดูแลระบบงานและคอมพิวเตอร์ของบริษัท - ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา

Supports a client company’s VIP user base by applying exceptional technical and interpersonal skills •May function as team or site leader providing direction to other technicians •Provides support for enterprise storage products •Supports Networking products - including Cisco certification requirements •Provides support for software, hardware and networking support for desktops, laptops and servers •Provides maintenance and support on legacy products •May have project management responsibilities for some projects •Supports Core, server products •Performs disk replacement on enterprise storage products •Installs and maintains PCs and associated software, networks, servers and peripherals •Supports network products from operational and maintenance perspectives •Performs installs, moves, adds and changes as required •Tests and certifies PCs, networks, servers and client approved applications •Provides follow-up on problems or escalation. •Maintains a high degree of professionalism in actions, demeanor and dress. •Ensures customer satisfaction throughout the service delivery transaction. •Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Key Qualifications •Requires a High School degree and minimum of 4-6 years of hands on technical experience •Electronics training equivalent to at least 4 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience •High degree of interpersonal skills •Demonstrated capability and experience supporting VIP clients •Ability to manage small teams of technicians via an indirect management style •A+ certification •Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS •Troubleshooting software and hardware problems •Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. •Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals •Knowledge of client specific internal procedures and service delivery requirements. •Excellent analytical and client communication skills. • Client and/or governmental clearance may be required

Present and sell Microsoft 365 products and services to new and existing customers. Provide consultation and guidance to customers on how to use Microsoft 365 products. Identify business opportunities and develop sales through acquiring new customers. Build and maintain strong relationships with both new and existing customers to increase product adoption and retain customers. Collaborate with the technical team to ensure smooth product installation and support for customers. Provide after-sales support to ensure customer satisfaction and resolve any issues related to the products. Stay updated on Microsoft product information, services, and industry trends to provide valuable insights to customers and develop sales strategies.

- Maintain the IT equipment and solve the problem. - Risk management and provide the solution related. - Responsible for day-to-day operation issues. - Able to work onsite (Bangkok and nearby) Requirements: - Bachelor’s Degree or higher in IT, Computer Science, Computer Engineering or related field. - 3 years of experience in network engineer - Experience in DNS, DHCP, Routing, Gateway, QOS, VLAN, Firewall, Wireless, SMNP, VPN, WAN, TCP, UDP. - Have knowledge in OSI Model. - Experience in hardware and software management. - Service minded and growth mindset. - Analytical thinking, effective communication skills with interpersonal and problem-solving skills. - Good command in English.