AWP Services (Thailand) Co., Ltd.

Join our dynamic team as a Motor Insurance Claims Examiner, where your primary role will be to deliver exceptional customer service, efficiently assess claims, and manage documentation. You will coordinate with customers and departments to resolve cases, schedule service appointments, and support various departmental tasks. If you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you! Record and manage claims in line with benefits. Review and approve claims accurately. Address customer inquiries about claim payments and policy details. Maintain and manage documentation efficiently, adhering to company standards. Verify and prepare documents for customers as requested. Ensure accuracy in received documents and prepare summaries and payment documents. Support other duties or projects as assigned by the manager. Working Conditions: Hours: 40 hours per week, 08:30 – 17:30 Days: Monday to Friday (5 days) Location: Head Office (Ratchathewi)

Essential Job Functions: • Handle call and e-mail from customers and providers • Provide information according to insurance policy and claim enquiries • Coordinate and support claim assessor • Perform other duties and special assignments as required Work Conditions: • Working Hours : 40 hours per week • Working Days : Shift day and night, 5 days a week 07:00-16:00, 13:00-22:00, 22:00-07:00 • Flexible to work as shift, holidays, weekends. • Location : Head office

Job Summary The Technical Assistance Supervisor performs a key role in the Assistance Department. The position reports in the first instance to the Supervisor, with the Department headed by the Operations Manager. To be successful in this role requires developing the ability to combine judgment and good communication skills to manage relationships with customers. To shift manage and supervise a team To handle inbound and outbound calls in a productive way To check the timely handling of all emergency roadside service and accident cases (claim) To monitor agents contacting customers to ensure that interaction with customers is conducted in a professional and courteous manner To monitor for call traffic, call agent management, and team building To monitor the accurate preparation and timely submission of work reports To monitor agents closely, mainly under the following aspects: Correct handling of all cases in all existing handling applications Checking the correctness of information given to customers Monitoring the agent’s work under the aspect of existing workflows, effectiveness, and productivity

• Process all Medical claims, extended warranty claims having regard to the validity of the policy/claim, policy limits, the circumstances surrounding the claim, cost containment opportunities and Company service standard requirements/time-frames for the processing and finalization of all claims • Medical review and follow up medical information, claim assessment • Provide Claims Management reports as evidence of the service standards being achieved • Liaise with the Medical Assistance Coordinator as necessary in the management of emergency medical claims • Liaise with external providers as appropriate to ensure claims are managed in a cost and time effective manner in line with Company service standards and expectations • Liaise with internal – Travel Insurance Manager for the approval or decline of claims • Prepare letters and other documentation as necessary subject to Company service standards • Provide optimum levels of customer service by answering any questions professionally, listening and developing a rapport with the customer and taking all necessary action to meet customer expectation and solve customer problems in a timely and efficient way • Provide quality follow through and excellence in service in all dealings with customers and client companies • Provide honest and fair assessment of status of workload to management • Ensure the status of claims handled reflects the true status of the claims • Ensure that estimates are maintained as a true reflection of the potential or actual claim exposure • Prepare and submit reports to the Healthcare Manager as required Working Hours: 08:00 AM - 05:00 PM 09:00 AM - 06:00 PM 10:00 AM - 07:00 PM 11:00 AM - 08:00 PM Working Days: 5 Days per week (Able to work on weekends and public holidays)

About Us: We are seeking a dedicated and detail-oriented Nurse Claims Assessor to join our team. In this role, you will be responsible for verifying claims, managing documents, and providing exceptional customer service. If you have a background in nursing and a passion for helping others, we encourage you to apply. We welcome applications from registered nurses with no prior claims experience. Verify the accuracy and completeness of claims. Send emails and faxes to confirm document receipt. Organize and manage all relevant documents efficiently. Prepare monthly reports and ensure all data is accurate before submission to customers. Professionally handle phone calls from customers and providers.